EXO's highly anticipated encore concert, "EXO PLANET #6 - EXhOrizon [dot] -," saw its initial ticket sales on August 27th sell out almost immediately, creating a frenzy among fans. However, this rapid sell-out was quickly overshadowed by widespread accusations of abnormal ticketing practices, including the use of macro programs and illegal resales, which left many legitimate fans unable to secure seats.
In response to the controversy, SM Entertainment announced on September 2nd a strong stance against fraudulent bookings. The agency confirmed that tickets identified as illegally obtained would be canceled and fully refunded, with the associated accounts permanently banned from future purchases. The canceled seats were then scheduled for re-sale on September 16th at 8 PM via Melon Ticket, with strict conditions requiring fan club pre-sale certification and payment exclusively with domestic cards, aiming to curb scalping.
Local bloggers described the ticketing process as
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